Terms and conditions

FINSAFE TURVAPALVELUT OY TERMS AND CONDITIONS

The security technology devices and systems sold by Finsafe Turvapalvelut Oy are reliable in operation and designed for professional use.
These terms and conditions apply to deliveries ordered on or after 11 February 2025.

 

1. DEFINITIONS

In these terms and conditions, the following definitions apply:

1. ”Supplier” refers to Finsafe Turvapalvelut Oy (Business ID 2252951-1), Keltinkatu 4–6 P87, 33530 Tampere,
2. ”Customer” refers to the legal entity or natural person to whom the Supplier provides Products,
3. ”Offer” refers to a written statement provided to the Customer regarding a specified Product and its price, based on the Customer’s verbal or written request for quotation,
4. ”Product” refers to the services, work performances and technical products itemised in the Offer, including delivery and ancillary costs,
5. ”Order Confirmation” refers to the written confirmation delivered to the Customer regarding an accepted Offer,
6. ”Warranty Period” refers to the duration of the warranty described in these terms and conditions, beginning from the approved handover date of the Product.

2. SUPPLIER’S OBLIGATIONS

2.1 Warranty

The Supplier grants a two (2) year warranty for the Product. The warranty is valid for fixed installations at the installation address specified in the Order Confirmation. For portable products, the warranty is valid throughout Finland.

2.2 Liability for Defects

The Supplier is liable for defects in the Product as stipulated separately in the Finnish Sale of Goods Act (355/1987).

2.3 Validity of the Warranty

The validity of the warranty requires that the Customer handles, stores, and uses the Product in such a way that it is not damaged as a result of the Customer’s actions or negligence.

2.4 Limitation Clause

The warranty does not cover defects caused by an external event or accident, such as damage or operational interruption resulting from a cyberattack, nor defects resulting from normal wear and tear. The warranty does not cover batteries or accumulators.

2.5 Delivery Time

The Product will be delivered to the Customer at the time stated in the Order Confirmation. The Supplier has the right to use subcontractors for the delivery, commissioning, and maintenance of the Product.

2.6 Delay

The Supplier is obliged to inform the Customer immediately upon becoming aware of any delay, stating the reason for the delay and providing an estimated new delivery date.

2.7 Withholding Delivery

The Supplier is not obliged to install the Product or otherwise fulfil the assignment until the Customer has demonstrably paid the invoice referred to in section 3.2 of these terms and conditions.

2.8 Installation Work

The Products are installed in accordance with the Order Confirmation, either with new cabling or using existing cabling, depending on the installation site, and performed as scaffold or ladder work. If the installation work cannot be carried out safely using scaffolds or ladders, a personnel lift will be used. “Existing cabling” refers to correctly placed cabling that enables installation of the Product without modifications. The Customer is responsible, at their own cost, for arranging any installation work requiring electrical qualifications for the installation and use of the Products.

2.9 Cleaning of the Work Area

The Supplier will clean any dirt, debris, dust and packaging materials resulting from the work from the work area upon completion of the task.

2.10 Liability for Damage Caused by the Product

The Supplier is not liable for any direct or indirect damage or costs caused to the Customer or a third party due to the use of the Product, or due to the Product’s incomplete or faulty operation.

2.11 Claims by Third Parties

If a third party presents the Supplier with a claim arising from or relating to the Product, the Customer shall release the Supplier from liability and compensate the Supplier for all damages incurred as a result of such third‑party claims.

3. CUSTOMER’S OBLIGATIONS

3.1 Contract Price

The contract price is the mutually agreed price recorded in the Order Confirmation. The contract price is itemised into the price excluding VAT and the applicable VAT. The Supplier’s right to compensation for additional and alteration work, related design work, and the Customer’s right to a corresponding reduction follow section 4 of these terms and conditions.

3.2 Payment Terms

The payment term for invoices is 14 days net, unless otherwise agreed. Interest on overdue payments will be charged in accordance with the Finnish Interest Act. Reminder fees will be added to any payment reminders sent regarding overdue invoices. Technical products are invoiced at the time of order. If the delivery spans more than one calendar week, the Supplier has the right to charge the Customer partial payments corresponding to completed work stages.

3.3 Withholding Delivery

If the contract price or any part of it is not paid by the due date, or if it is evident from the Customer’s communication or otherwise that the Customer’s payment will be significantly delayed, the Supplier has the right to withhold further deliveries until the overdue payments have been made or an acceptable security has been provided.

3.4 Personnel Lift

The Customer shall provide the Supplier with access to a personnel lift for performing work that cannot be safely carried out, in the Supplier’s assessment, using ladders or scaffolding. The Supplier may procure a personnel lift for the site at an additional cost.

3.5 Inspection of the Product

The Customer is obliged to inspect the Product upon receipt and to notify the Supplier of any defects or deficiencies observed before accepting the delivery.

3.6 Connections and Network Access

The Customer is responsible for acquiring all connections and network access required for the operation of the Product, for all costs arising from their use, and for ensuring that the connections are suitable for their intended purpose. The connection must be operational and available to the contractor at the agreed installation time.

3.7 Peripheral Devices

The Customer is responsible for the compatibility of any peripheral devices used to operate the Product—such as mobile phones, computers, and similar devices—with the control software.

3.8 Duty to Notify

During the warranty period, the Customer must notify the Supplier of any defect in the Product without delay after discovering the defect or when the Customer should reasonably have discovered it. If the notification is delayed, the Customer is deemed to have waived all claims against the Supplier.

3.9 Compliance with Applicable Legislation

The Customer is solely responsible for ensuring the lawful use of the Product, for preparing and maintaining all documentation related to its use, for submitting all statutory notifications required by current legislation, for obtaining necessary permits, and for fulfilling all other comparable obligations. Using the Product unlawfully or failing to comply with these obligations may result in criminal and administrative consequences.

4. CHANGES TO PLANS AND PRICING

4.1 Additional and Alteration Work

The Supplier shall prepare a written Offer for any additional or alteration work requested by the Customer, or provide a cost estimate, which the Customer undertakes to review without undue delay.
If performing the additional or alteration work is justified for workflow efficiency or for the proper functioning of the Product, the Supplier may carry out reasonably priced work even without prior consultation with the Customer. The Supplier must inform the Customer of such work without undue delay and provide an estimate of its impact on the contract price.
The Supplier is entitled to an increase in the contract price and schedule corresponding to the alteration or additional work. Likewise, the Customer is entitled to a reduction in the contract price if costs decrease. If the cost reduction results from an innovation introduced by the Supplier, the reduction may be decreased by an amount agreed by the parties.

4.2 Planning of Additional and Alteration Work

The Supplier is entitled to compensation for the design work required for additional or alteration work. The Supplier is also entitled to compensation for design costs even if the Customer does not accept the offer prepared for such work. No design fee will be charged for work initiated by the Supplier on its own initiative without consulting the Customer.

5. RIGHT OF CANCELLATION

5.1 Customer’s Right to Cancel an Order

The Customer has no right to cancel an order once placed (Sale of Goods Act 334/1987). Notwithstanding the foregoing, a consumer customer as defined in the Consumer Protection Act (38/1978) has the right to cancel an order as separately provided in the Act. If the consumer cancels the order before the Product is delivered, the Customer will be charged the delivery costs for technical products in accordance with section 3.2, as well as 30% of the total price of the technical products.

5.2 Limitation of the Consumer Customer’s Right of Cancellation

The Customer may not terminate the contract if the Product has been procured or manufactured specifically for the Customer according to their instructions or wishes, and the Supplier cannot, without significant loss, use the Product in any other way—unless the delivery has been delayed by more than sixty (60) days from the time stated in the Order Confirmation. Where the Customer’s right to terminate the contract is limited, the Supplier must disclose this in the Offer. If the Supplier fails to provide such notice, the Customer has the right to terminate the assignment as provided separately in the Consumer Protection Act (38/1978).

6. TERMINATION OF THE CONTRACT

6.1 Customer’s Right to Terminate the Contract

The Customer has the right to terminate the assignment if
a. the cancellation of the order is due to statutory provision, interruption of public transport or payment systems, or another comparable obstacle that the Customer cannot reasonably avoid or overcome; or
b. the delivery of the Product, for reasons other than those mentioned in section 6.7 of these terms and beyond the Customer’s control, is significantly delayed causing unreasonable harm to the Customer, and the Supplier has not taken the necessary measures to deliver the Product to the Customer within a reasonable time; or
c. the delivered Product materially deviates from what was agreed, and the Supplier does not, within a reasonable time after written notice, remedy the deviation or deliver a replacement Product to the Customer.

6.2 Refund of Payments

When the Customer exercises their right to terminate the assignment, the Supplier undertakes to refund the Customer in full for any payments already made for the Product, without undue delay and no later than fourteen (14) days after receiving the written cancellation notice. The Supplier is not obliged to compensate the Customer or any third party for any other costs, advances, damages, or expenses that may have arisen or may arise from the termination of the assignment.

6.3 Supplier’s Right to Terminate the Contract

If payment for the Product or any instalment thereof is significantly delayed for reasons not attributable to the Supplier, or if it is apparent from the Customer’s communication or otherwise that the Customer’s payment will be significantly delayed, the Supplier has the right to terminate the assignment and, if the delay continues, take possession of the Product. If the Customer does not cooperate in the execution of the contract as agreed or as reasonably required, the Supplier has the right to terminate the assignment and take possession of the Product.

6.4 Supplier’s Duty to Notify

The Supplier must notify the Customer in writing and without undue delay when exercising its right to terminate the assignment.

6.5 Return of a Non‑Defective Product

A non‑defective Product cannot be returned.

6.6 Compensation of Costs

The Supplier is not obliged to compensate the Customer or any third party for any costs, advances, damages, or other expenses that may already have arisen or may arise from the termination of the assignment.

6.7 Force Majeure

The Supplier is not obliged to fulfil the assignment if the delivery of the Product or any part of it is prevented by a natural phenomenon, fire, equipment failure, strike, war, trade embargo, action by an authority, interruption of public transport, or any other comparable reason. The Supplier is not obliged to fulfil the assignment if doing so would require unreasonable sacrifices from the Supplier in relation to the benefit gained by the Customer.

7. CONFIDENTIALITY

7.1 Confidentiality of Communications

All communication between the Customer and the Supplier is confidential. The Customer may not, without the Supplier’s written consent, disclose to any third party or use for their own benefit any confidential or other information communicated to them verbally or in writing. The Customer may not disclose to third parties any confidential or other information that could harm or adversely affect the Supplier’s business or cause harm or disadvantage to the Supplier’s personnel.

7.2 Supplier’s Right to Disclose Information

Notwithstanding the confidentiality clause, the Supplier has the right to disclose confidential information received from the Customer insofar as such disclosure is necessary for the delivery or commissioning of the Product, or if a court, administrative authority, or other competent authority requires or orders the information to be disclosed.

7.3 Contractual Penalty

A Customer who violates the confidentiality clause is obliged to compensate the Supplier with a contractual penalty equal to twice (2) the total amount of the Offer or Order Confirmation subject to the confidentiality breach, however not less than three thousand (3000.00) euros.

8. TRANSFER OF OWNERSHIP

The Product remains the property of the Supplier until the Customer has demonstrably paid the full contract price into the bank account specified by the Supplier. The signs and labels included in the delivery remain the property of the Supplier, and ownership of them does not transfer.

9. DEVIATION FROM THE TERMS

If different parts of the agreement conflict with one another, the documents forming this agreement shall apply in the following order of priority: (i) the Order Confirmation; (ii) special terms and conditions; (iii) these general terms and conditions.

10. DISPUTE RESOLUTION

Disputes between the Customer and the Supplier shall primarily be resolved through negotiation. If the dispute cannot be resolved through negotiation, it shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce, before a sole arbitrator. Notwithstanding the foregoing, the Supplier has the right to bring an action concerning its receivable based on the agreement before the district court of its domicile.

11. SPECIAL RIGHTS OF CONSUMER CUSTOMERS

11.1 Application of the Terms

These terms and conditions also apply to interactions between a consumer, as defined in the Consumer Protection Act (38/1978), and the Supplier. A consumer customer has all rights granted under the Consumer Protection Act, and these terms do not restrict those rights.

11.2 Dispute Resolution

A consumer, as defined in the Consumer Protection Act, has the right to bring a dispute concerning defects in the goods or warranty terms before the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing the matter before the Consumer Disputes Board, the consumer must contact Consumer Advisory Services (www.kuluttajaneuvonta.fi). If a consumer customer initiates proceedings in court, the case will be heard in the district court of the consumer’s domicile.